Privacy Policy

1. Who We Are

Cosy Comps ("we", "us", "our") operates the CosyComps website and is the data controller for your personal information.

Contact: hello@cosycomps.co.uk

2. Information We Collect

We collect the following information when you use our service:

• Account Information: Name, email address, phone number when you register.
• Transaction Data: Details of competitions entered, tickets purchased, and payment information.
• Technical Data: IP address, browser type, device information, and cookies.
• Communication Data: Any correspondence with us via email or social media.

3. How We Use Your Information

We use your personal data to:

• Process competition entries and manage your account.
• Contact you about wins, deliveries, and account updates.
• Send marketing communications (with your consent).
• Improve our services and website functionality.
• Comply with legal obligations and prevent fraud.

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfil our obligations when you enter competitions.
• Legitimate Interest: To improve our services and prevent fraud.
• Consent: For marketing communications (you can withdraw at any time).
• Legal Obligation: To comply with applicable laws.

5. Data Sharing

We may share your information with:

• Delivery Partners: To arrange prize deliveries.
• Payment Processors: To process secure payments.
• Legal Authorities: When required by law.

We never sell your personal information to third parties for marketing purposes.

6. Your Rights (UK GDPR)

You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request limitation of processing.
• Portability: Receive your data in a portable format.
• Object: Object to certain processing activities.
• Withdraw Consent: Withdraw consent for marketing at any time.

To exercise these rights, contact us at hello@cosycomps.co.uk.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for 6 years after your last activity for legal and accounting purposes.

8. Cookies

We use essential cookies to ensure our website functions correctly, and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls.

10. Contact & Complaints

For privacy queries, contact our Data Protection Officer at hello@cosycomps.co.uk.

If you're unsatisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.